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Application Will Not Load: Slow to Access Home Page (Doc ID 2205962.1)

Last updated on JULY 06, 2023

Applies to:

Siebel CRM - Version 8.2.2 SIA[22320] and later
Information in this document applies to any platform.Symptoms

The Siebel CRM application does not launch in a timely manner.

After rebooting the system, the Siebel Home page does not display, as expected.  Users enter their credentials and the application displays the spinning circle for about 3 to 5 minutes.

The issue appears to be related to the loading of the Home page tab.  After the application finally displays, navigating to other tabs works, as expected.  However, clicking the Home page tab starts the same cycle of the spinning circle.

The issue only occurs with the customized application in Production: the issue cannot be reproduced in lower (Development / Test) environments.
The issue occurs with or without Single Sign-On.

1. Launch the High Interactivity Siebel CRM FINS or Call Center application.
2. Enter login credentials.
    Result: The  initial "Launching Oracle" pop-up displays for about 3-5 minutes before the main Siebel screen is available.

3. Navigate to another tab.
    Result: No performance issue.

4. Navigate back to Home page.
    Result: Once again, there is a long delay (performance issue) navigating back to Home.




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