Unable to Drag and Drop an Outlook Item with Info Path Form as Attachment into Siebel Open UI (Doc ID 2206308.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.9 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Drag and drop of an Outlook item with Info Path Form as attachment is not
working with Siebel Open UI application

EXPECTED BEHAVIOR
-----------------------
Drag and drop an Outlook item with Info Path Form as attachment should work
with Siebel Open UI application

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Accounts-Attachments.
2. Try to drag and drop a email with infopath as an attachment.
3. Its not working.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot do drag and drop.

Cause

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