Unable to Drag and Drop an Outlook Item with Info Path Form as Attachment into Siebel Open UI
(Doc ID 2206308.1)
Last updated on MAY 26, 2023
Applies to:
Siebel CRM - Version 8.1.1.14.9 [IP2014] to 23.2 [Release V8 to V17]Information in this document applies to any platform.
Symptoms
On : 8.1.1.14.9 [IP2014] version, Client Functionality
ACTUAL BEHAVIOR
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Drag and drop of an Outlook item with Info Path Form as attachment is not
working with Siebel Open UI application
EXPECTED BEHAVIOR
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Drag and drop an Outlook item with Info Path Form as attachment should work
with Siebel Open UI application
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Accounts-Attachments.
2. Try to drag and drop a email with infopath as an attachment.
3. Its not working.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot do drag and drop.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |