Can a Public Facing Application like the Public Sector "Siebel Citizen Service Portal Application" have Screens with the Visibility Dropdown for My Cases, My Teams Cases, All Cases? (Doc ID 2208323.1)

Last updated on JUNE 16, 2017

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to configure the "Siebel Citizen Service Portal" application  to have Screens that show aggregate views, the expected navigation controls and visibility drop-down were not working.  

Some of  the issues noticed:

- Wrong screen tab was highlighted in First level view bar

- The drop-down that should show the different visibility views for the Cases Screen like  "My Cases View", "My Teams Cases View" and "All Cases View" was not displayed either.

 

Changes

 

 

Cause

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