Can a Public Facing Application like the Public Sector "Siebel Citizen Service Portal Application" have Screens with the Visibility Dropdown for My Cases, My Teams Cases, All Cases? (Doc ID 2208323.1)

Last updated on AUGUST 11, 2022

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to configure the "Siebel Citizen Service Portal" application to have Screens that show aggregate views, the expected navigation controls and visibility drop-down were not working.

Some of the issues noticed:

- Wrong screen tab was highlighted in First level view bar

- The drop-down that should show the different visibility views for the Cases Screen like "My Cases View", "My Teams Cases View" and "All Cases View" was not displayed either.

Changes

Cause

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In this Document

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Can a Public Facing Application like the Public Sector "Siebel Citizen Service Portal Application" have Screens with the Visibility Dropdown for My Cases, My Teams Cases, All Cases? (Doc ID 2208323.1)

Applies to:

Symptoms

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!