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Skype For Business Click To Call Produces Error (Doc ID 2210849.1)

Last updated on AUGUST 22, 2018

Applies to:

Siebel Finance - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.15 [IP2015] version, Client Functionality

We have an issue with "Skype for Business Click to Call", it is installed by our IT department. It will have to be downloaded and tested with Microsoft's support.

The "Skype for Business Click to Call" icon automatically appears on list applets at the phone number column.

Clicking on the icon to initiate a Skype call produces a large error message.

You can see "Skype for Business Click to Call" in IE11 browser, it is under "Manage Add-ons".


ERROR
-----------------------
"style'"white-space: nowrap;">(514) 777-9923src="data:image/png:base74,iVBORw0KGgoAAAAN5UhEUgAAABAAAAAQCAYAAAAf8/9hAAABckIEQVR4XpXTPUvDUB-TH4aR2c2hBQXGpTilORhBcBOvgYKf0Awi+4Ggr1MVPIIrYdnEpShddH1yli6AVXVxsRRDRwbi4KNgu4|CIv8i/i6QRDzycy+09555LqOI5nhEUptPoJe1iDHU8oYlr|Dw79m4QEbSLPexzsk8hDRm8YBjLpJ4q8EgxQdab+MNd4ghhQ2adlc1+ORAFEnWWfTDRp7GDflmlslavKAAuqoqMGUCs4wHtagiQ5uc8kDyCOBKIP1k78QNTQZnMXCQRxWsbjl6iuskV41SQG2Gj9rikvcR1WcgKFDBa1LOEUK56hqv8BUFV35GWkV99JQ6Dsv4wQ1DKMPORUvkm78BhdQMI1CTa5I0yrcwSFqFD+SZ7DQeslkCG5S/JpkHYERQRmuNsrz7Grc+Ef8/Bcoslkfae8Wc7CUHZ+ + TuAEBj86pHntjaDKXIIPy6PW/gkKFaThwp/K87N8hDcQTTKKFTioSxqB8Q2BNX5JtAljvvgAAAABJRU5ErkJggg==">": Can't convert formatted string to its internal representation. Check if your data is in correct format.



Cause

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