Impersonation Error in OBIEE 12c - SBL-EAI-04308 (Doc ID 2213774.1)

Last updated on DECEMBER 13, 2016

Applies to:

Siebel Marketing - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Siebel Marketing and OBIEE 12c


When trying to add a new Segment to the Campaign, the following error occurs:

ERROR
-----------------------
SBL-EAI-04308

Operation 'impersonate' of Web Service 'com.siebel.analytics.web/soap/v1.SAWSessionService' at port 'SAWSessionServiceSoap' failed with the following explanation: "Authentication error. An invalid User Name or Password was entered.".(SBL-EAI-04308)



STEPS
-----------------------
1) Go to Campaigns > Design > Segments/Lists screen
2) Press the Add Segment button.
3) Hit the + button prom Pick Applet
4) Hit the button in the folder location (Used Segments)
5) Drill down on the Name: MKTGBIADMIN/Shared. You will see the below error.
6) error

Changes

Upgraded Siebel from 8.0 to IP2016
Using OBI 12c for Siebel Marketing Application Integration.
Successfully navigate to Segments Screen.

Cause

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