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Gateway Server Is Crashing Very Frequently After IP 2016 Upgrade (Doc ID 2215828.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, System Admin

The Gateway Server process is frequently crashing after applying IP16.6


ERROR
-----------------------
Called from:
/opt/sbl/gtwysrvr/lib/libsslcosd.so:0x4dc58
/lib/libc.so.1:0xcb00c
/lib/libc.so.1:0xbf6bc
/lib/libc.so.1:0xbf8a4
/lib/libc.so.1:__lwp_kill+0x8 [ Signal 6 (ABRT)]
/lib/libc.so.1:abort+0xd0
/usr/lib/libCrun.so.1:void __Cimpl::default_terminate()+0x4
/usr/lib/libCrun.so.1:void __Cimpl::ex_terminate()+0x2c
/usr/lib/libCrun.so.1:0x5b90
/usr/lib/libCrun.so.1:void __Crun::ex_chk_unexpected()+0xa4
/usr/lib/libCrun.so.1:void*operator new(unsigned)+0x94
/opt/sbl/gtwysrvr/lib/SEor825.so:0xab24c
/opt/sbl/gtwysrvr/lib/SEor825.so:0xb3050
/opt/sbl/gtwysrvr/lib/SEor825.so:0x123334
/opt/sbl/gtwysrvr/lib/SEor825.so:0x11ffb8
/opt/sbl/gtwysrvr/lib/SEor825.so:SQLExecDirectW+0x20
/opt/sbl/gtwysrvr/lib/libodbc.so:0xcb268
/opt/sbl/gtwysrvr/lib/libodbc.so:0xcac38
/opt/sbl/gtwysrvr/lib/libodbc.so:SQLExecDirectW+0x114
/opt/sbl/gtwysrvr/lib/libsslcdb.so:_unix_adapter_SQLExecDirect+0x15c
/opt/sbl/gtwysrvr/lib/libsslcdb.so:UTLSQLExecDirect+0x1278
/opt/sbl/gtwysrvr/lib/libsscfsaodbc.so:SecurityLogin+0xb70
/opt/sbl/gtwysrvr/lib/libsslcsecm.so:int CSSSecMgr::Login(const SSstring&,const SSstring&,void*&,bool)+0x16f4
/opt/sbl/gtwysrvr/lib/libsslcsecc.so:int CSSSecClnt::Authenticate(const SSstring&,const SSstring&)+0x100
/opt/sbl/gtwysrvr/lib/libsssans.so:int NSClient::HandleRequest(CSSSISRequestMsg*)+0x5fc
/opt/sbl/gtwysrvr/lib/libsssans.so:int NSClient::Run()+0x23c
/opt/sbl/gtwysrvr/lib/libsssans.so:0x3c9bc
/opt/sbl/gtwysrvr/lib/libsslcosd.so:0x5fb08
/lib/libc.so.1:0xcaee0


STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Start the Siebel Gateway Server
2. The crash may eventually happen during normal operation


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the Siebel Gateway Server needs to be restarted

Cause

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In this Document
Symptoms
Cause
Solution
References


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