Crashes Upon Session Timeout (Doc ID 2224066.1)

Last updated on JULY 12, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Crashes observed when a user's session times out. It does not occur every time a user's session times out. 

CALLSTACK
-----------------------

PROCESS 2551 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1939868528!!!

Called from:
/u02/app/oracle/product/sba81/siebsrvr/lib/libsslcosd.so(+0x7185)[0x55902185]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsslcosd.so(+0x797e)[0x5590297e]
[0x55555410]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12InvokeMethodEPKDsR14CSSStringArrayR8SSstring+0x39)[0x5a129719]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel20TriggerCTEventsRecurE12CTObjectTypePKDsS2_S2_P10CSSBusComptR14CSSStringArrayRK14CCFPropertySet+0xf2f)[0x5a0f479f]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel15TriggerCTEventsE12CTObjectTypePKDsS2_S2_P10CSSBusComptRK14CCFPropertySet+0x6f)[0x5a0e775f]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12RuntimeEventEijRK8SSstringRK14CCFPropertySet+0x124)[0x5a126df4]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12RuntimeEventEijRK8SSstring+0x6f)[0x5a1271cf]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12RuntimeEventEij+0x4c)[0x5a12724c]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp20EventPreDeleteRecordEv+0x35)[0x5a1287c5]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12DeleteRecordEi+0x6e7)[0x5a169707]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp10UndoRecordEib+0xbd7)[0x5a155247]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp16PrepareForDeleteEb+0x182)[0x5a156792]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN9CSSBusObjD1Ev+0x11b)[0x5a19784b]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN9CSSBusObjD0Ev+0x22)[0x5a197b92]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN9CSSBusObj7ReleaseEb+0x24)[0x5a193a94]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN9CSSBusObj7ReleaseEv+0x5e)[0x5a19a7ae]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscaswbc.so(_ZN22CSSSWEFrameMgrInternal7CleanupEi+0x4d7)[0x707319d7]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscaswbc.so(_ZN22CSSSWEFrameMgrInternalD1Ev+0x32)[0x70732272]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscaswbc.so(_ZN22CSSSWEFrameMgrInternalD0Ev+0x22)[0x70732fb2]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor7CleanupEi+0x15a)[0x706f8f2a]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessorD1Ev+0x32)[0x706f91a2]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessorD0Ev+0x22)[0x706f9342]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIfaceD1Ev+0x99)[0x70b6dcc9]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIfaceD0Ev+0x22)[0x70b6dde2]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN10CSSService7ReleaseEv+0x6f)[0x5a10597f]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel15CleanupServicesEbPK8CCFArrayI10CCFElemStrEPS0_I10CCFElemPtrIvEEb+0x684)[0x5a0f1594]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel8DoLogoutEbPK8CCFArrayI10CCFElemStrEPS0_I10CCFElemPtrIvEE+0x33c)[0x5a101cac]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel6LogoutEv+0xc2)[0x5a1021c2]
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfom.so(_ZN8CSSModel7ReleaseEv+0x34)[0x5a102284]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a contact in Account Contact List Applet

2. Do not save and wait for timeout

3. Application crashes

Changes

 

Cause

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