ODBC Driver Error While Installing Siebel Tools 16 On Windows 8 (Doc ID 2228030.1)

Last updated on JANUARY 30, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version


When trying to install Siebel Tools IP16 on windows 8 local machine, installation is successful. However during the local database extract we are getting the dll error.
We get the same error while we try to do a 'Test Connection' for ODBC "LOCAL_XE" .
The file is already there at the specified location but we still get this error.
Please advise if any changes are required to be made in the local environment before the local database extract.

ERROR
-----------------------
GenericLog GenericError 1 0000000258811270:0 2017-01-20 10:14:30
IM003: Specified driver could not be loaded due to system error 126: The specified module could not be found. (Siebel Oracle90, c:\Siebel\16.0.0.0.0\Tools\bin\seor827.dll).

GenericLog GenericError 1 0000000258811270:0 2017-01-20 10:14:30 (wraprmtcmn.cpp (426) err=1114276 sys=0) SBL-DCK-00164: Error connecting to datasource LOCAL_XE (SIEBEL).

ObjMgrLog Error 1 0000000258811270:0 2017-01-20 10:14:32 (model.cpp (4202)) SBL-DAT-00227: Unable to create the Business Service 'Smart Script Execution Cleanup'

Cause

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