Session Timeout Is Not Working In PROD New Cluster
(Doc ID 2228224.1)
Last updated on OCTOBER 27, 2022
Applies to:
Siebel Financial Services CRM - Version 8.1.1.10 [23021] to 16.19 [IP2016] [Release V8 to V16]Information in this document applies to any platform.
Symptoms
Session timeout is not working in PROD new cluster.
As part of a new setup, the customer is facing some issues in session timeout. Session time out is not happening in 3 minutes.
Eapps.cfg file:
[defaults]
EncryptedPassword = False
StatsPage = _stats.swe
HTTPPort = 7777
HTTPSPort = 443
EnableFQDN = False
FQDN =
TrustToken =
#DoCompression = true
DoCompression = CompressProxyTraffic
GuestSessionTimeout = 60
SessionTimeout = 180
In component parameters:
Application Message Bar Flag = user Enabled
Application Message Bar Update Interval = 120
STEPS
The issue can be reproduced at will with the following steps:
1. Allow session to timeout.
2. Select to re-login from popup window.
3. Session login without requesting credentials.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |