Session Timeout Is Not Working In PROD New Cluster.

(Doc ID 2228224.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Financial Services CRM - Version [23021] and later
Information in this document applies to any platform.


On : [23021] version, System Admin

Session timeout is not working in PROD new cluster.

We have done new setup for CSPS module. But we are facing some issues in session timeout. Session time out is not happening in 3 minutes. Could you please help us to resolve this.

Eapps.cfg file:

EncryptedPassword = False
StatsPage = _stats.swe
HTTPPort = 7777
HTTPSPort = 443
EnableFQDN = False
TrustToken =
#DoCompression = true
DoCompression = CompressProxyTraffic
GuestSessionTimeout = 60
SessionTimeout = 180

In component parameters:

Application Message Bar Flag = user Enabled
Application Message Bar Update Interval = 120

Re login page after session timeout should occur.

The issue can be reproduced at will with the following steps:
1. Allow session to timeout.
2. Select to re-login from popup window.
3. Session login without requesting credentials.

The issue has the following business impact:
Due to this issue, users can access application without login after session timeout.


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