Unable To Change The Primary Activity Owner Through Code From Employee Pick List In Activities List (Doc ID 2229522.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.9 [IP2016] version, Siebel VB / eScript / COM

Unable to change the Primary Activity Owner through Code from Employee Pick List in Activities List  

We were able to change the primary owner of the Activity through code and manually by opening the MVG till IP16 PS3,  but from IP PS 4 through IP PS8 we are getting a error saying SSA primary filed cannot be updated because its  a Read only field and even manually we were unable to set , because of this reason we have to revert back to IP15 PS7. Based on research we have found that its BUG with IP16PS4 on wards.


Now we have installed IP16 PS9 when we use code to set the primary we get a end of file error but manually we can change the primary .
When we change the Class of our BC to CSSBCBase the primary is set through code .
We are on Version IP16 PS9 .

 

ERROR
-----------------------
An end of file error has occurred. 
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00393) 




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Installed IP16 PS9
2.  Use scripts to set the primary, and the above error occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the Primary Activity Owner through Code

Cause

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