Connection to Communication Server is Lost - Siebel and Avaya CTI Integration

(Doc ID 2250332.1)

Last updated on MARCH 31, 2017

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, CTI

Connection to Communication Server is lost - Siebel and Avaya CTI Integration

Customer lunched CTI functionality in production environment and after using the CTI functionality for around 1 hour , they started to see the following error message:
"Connection to Communication Server is lots. Trying to Reconnect, please wait..."

 

ERROR
-----------------------
"Connection to Communication Server is lots. Trying to Reconnect, please wait..."




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure CTI
2. Agent is connecting to CTI
3. Agent starts doing calls
4. Notice that CTI Toolbar gets disabled



Cause

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