SBL-UIF-00313 When Opening A Pop Applet And Mouse Cursor On CTI Toolbar At The Same Time

(Doc ID 2268944.1)

Last updated on JANUARY 03, 2018

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

In the following scenario, you can not use CTI toolbar buttons.

(1) Open a Pick Applet or MVG applet.

(2) Before the pop applet is completely displayed, move the mouse cursor on any CTI Toolbar buttons.

(3) Now you can not close the pop applet. When you try to close the pop applet, SBL-UIF-00313 error is displayed.

(4) While the issue occurs, you can not use CTI Toolbar.

Cause

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