Hierarchical List of Values is Failing in Workflow Process but works from the UI (Doc ID 2283819.1)

Last updated on JULY 26, 2017

Applies to:

Siebel Workflow Manager - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.11 [IP2016] version, Siebel Workflow

Hierarchical list of values is failing in workflow process but works from the UI
For a hierarchical pick list for SR status and sub status, the values need to be set to Done and Escalated. This works from the UI. In workflow processes however it is not working.
When both status and sub status are set in a single step, it fails. However when status and sub status are updated in different workflow steps , it works.

Reproduction steps:
The issue can be reproduced at will with the following steps:
1. Go To Siebel Tools
2. Navigate to Workflow Processes
3. Simulate workflow 'PPS Auto Escalate Test'.

Error messages:

ObjMgrBusCompLog Error 1 0000000259412784:0 2017-06-14 06:00:52 (buscomp.cpp (33780)) SBL-DAT-00225: The value entered in field Sub-Status of buscomp Action does not match any value in the bounded pick list PickList Hierarchical Sub-Status.
ObjMgrLog Error 1 0000000259412784:0 2017-06-14 06:00:52 (svbcoper.cpp (534)) SBL-BPR-00100: This error is returned when the workflow/task is executing the Siebel Operation business service.
ObjMgrLog Error 1 0000000259412784:0 2017-06-14 06:00:52 (stepexec.cpp (1370)) SBL-BPR-00187: Error updating business component at step 'Update Status Sub-Status'.

Cause

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