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OPEN UI: CTRL+ Arrow Key Navigation in List Applet Removes Value from Next Record. (Doc ID 2284290.1)

Last updated on OCTOBER 19, 2020

Applies to:

Siebel CRM - Version 20.9 and later
Information in this document applies to any platform.


When clear a field value and navigate to the next/previous record using CTRL+Arrow key, the field value from the record navigated to is also removed.


The issue can be reproduced at will with the following steps:
1. Go to Accounts > All Accounts;
2. Select a record an remove the value from the Status field;
3. Navigate to the next record using Ctrl + down arrow key;
4. Notice that the value from the Status field from the record navigated to will be removed automatically.




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