Internet SMTP/IMAP Server Driver Fails To Connect But JMailClient Command Line Works Fine When Using Secure IMAP
(Doc ID 2284907.1)
Last updated on MARCH 29, 2024
Applies to:
Siebel CRM - Version 8.0.0.13 [20448] to 21.2 [Release V8 to V17]Information in this document applies to any platform.
Symptoms
On : 16.10 [IP2016] version, Comms Server & Email Response
Customer configured a communication driver profile for driver "Internet SMTP/IMAP Server" using explicit secure protocol over IMAP. When they start the Communications Inbound Receiver component the IMAPSMTP_xxx_xx_xxx_xxx.log files show the following error "com.sun.mail.iap.ProtocolException: STARTTLS failure".
From the IMAPSMTP_xxx_xx_xxx_xxx.log
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |