Internet SMTP/IMAP Server Driver Fails To Connect But JMailClient Command Line Works Fine When Using Secure IMAP (Doc ID 2284907.1)

Last updated on JULY 10, 2017

Applies to:

Siebel CRM - Version 8.0.0.13 [20448] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Comms Server & Email Response

Customer configured a communication driver profile for driver "Internet SMTP/IMAP Server" using explicit secure protocol over IMAP. When they start the Communications Inbound Receiver component the IMAPSMTP_xxx_xx_xxx_xxx.log files show the following error "com.sun.mail.iap.ProtocolException: STARTTLS failure".

From the  IMAPSMTP_xxx_xx_xxx_xxx.log

 

Changes

 

Cause

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