Internet SMTP/IMAP Server Driver Fails To Connect But JMailClient Command Line Works Fine When Using Secure IMAP
(Doc ID 2284907.1)
Last updated on OCTOBER 29, 2019
Applies to:Siebel CRM - Version 220.127.116.11  and later
Information in this document applies to any platform.
On : 16.10 [IP2016] version, Comms Server & Email Response
Customer configured a communication driver profile for driver "Internet SMTP/IMAP Server" using explicit secure protocol over IMAP. When they start the Communications Inbound Receiver component the IMAPSMTP_xxx_xx_xxx_xxx.log files show the following error "com.sun.mail.iap.ProtocolException: STARTTLS failure".
From the IMAPSMTP_xxx_xx_xxx_xxx.log
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