Internet SMTP/IMAP Server Driver Fails To Connect But JMailClient Command Line Works Fine When Using Secure IMAP
Last updated on JULY 10, 2017
Applies to:Siebel CRM - Version 18.104.22.168  and later
Information in this document applies to any platform.
On : 16.10 [IP2016] version, Comms Server & Email Response
Customer configured a communication driver profile for driver "Internet SMTP/IMAP Server" using explicit secure protocol over IMAP. When they start the Communications Inbound Receiver component the IMAPSMTP_xxx_xx_xxx_xxx.log files show the following error "com.sun.mail.iap.ProtocolException: STARTTLS failure".
From the IMAPSMTP_xxx_xx_xxx_xxx.log
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms