My Oracle Support Banner

Internet SMTP/IMAP Server Driver Fails To Connect But JMailClient Command Line Works Fine When Using Secure IMAP (Doc ID 2284907.1)

Last updated on DECEMBER 10, 2018

Applies to:

Siebel CRM - Version 8.0.0.13 [20448] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Comms Server & Email Response

Customer configured a communication driver profile for driver "Internet SMTP/IMAP Server" using explicit secure protocol over IMAP. When they start the Communications Inbound Receiver component the IMAPSMTP_xxx_xx_xxx_xxx.log files show the following error "com.sun.mail.iap.ProtocolException: STARTTLS failure".

From the  IMAPSMTP_xxx_xx_xxx_xxx.log

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.