Internet SMTP/IMAP Server Driver Fails To Login To IMAP Server With Error Message: "nullAUTHENTICATE failed" When Email Server Uses NTLMv2 Authentication (Doc ID 2286231.1)

Last updated on MARCH 28, 2024

Applies to:

Symptoms

The Internet SMTP/IMAP Server driver for Siebel Email Response module fails to pull email from the IMAP Server and create activities in Siebel Or Internet SMTP/POP3 Server driver with Enable Java for POP3 = TRUE driver parameter fails to pull emails from mail boxes.

The behavior can be observed as follow on Siebel CRM 21.2 and previous versions:

The configuration was done as per Document "How To Set Up Internet SMTP/IMAP Server Driver To Work with Siebel Email Response Module(Doc ID 1512349.1)", but although all the configuration is set properly, the following error message can be observed in the IMAPSMTP_xx_xxx_xxx_xxx.log file for the Internet SMTP/IMAP Server driver session trying to connect to the IMAP Server:

Changes

Cause

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