Application URL Fails To Come Up After Fresh Installation And Configuration (Doc ID 2289979.1)

Last updated on JULY 25, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.11 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Application URL fails to come up after fresh installation and configuration

We installed Siebel IP14 with PatchSet11 on one of our AIX servers for a new environment. Installation of enterprise, gateway and logical profile were completed. Gateway/siebsrvr and web server configurations have been done. Gateway comes up without issues. siebsrvr comes up without issues. However, url says server busy error. Database is working fine. ODBCSQL is successful.



ERROR
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Please continue or ask your systems administrator to check your application configuration if the problem persists.
SecAdptLog API Trace 4 00000002596e0ec4:0 2017-07-19 05:03:59 Security DB user connect to DB GWQASB1 with username=sadmin returns err 65535 and connection 31543ab8.
SecAdptLog API Trace 4 00000002596e0ec4:0 2017-07-19 05:03:59 Security DB user delete DB connectoin 31543ab8
ObjMgrDBConnLog Delete 5 00000002596e0ec4:0 2017-07-19 05:03:59 DataBase Connection was deleted at 31543ab8
GenericLog GenericError 1 00000002596e0ec4:0 2017-07-19 05:03:59 (secmgr.cpp (2768) err=4597538 sys=0) SBL-SEC-10018: An Oracle database error has occurred.


STEPS
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The issue can be reproduced at will with the following steps:
1. After upgrade
2. Perform siebel, swse & webserver configuration.
3. Hit URL gives server busy error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to login.

Changes

 New Installation with different user group for installation directories.

Cause

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