Users Are Not Able To Type Comma(,) Or Dot(.) In Calculator from Physical Keyboard (Doc ID 2292197.1)

Last updated on JULY 31, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] to 16.13 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

Users are not able to type dot(.) or comma(,) in calculator from physical keyboard

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to SR, Agreement or Sales case where ever "Calculator" is available
2. Try to open the Calculator and type it from Keyboard (ex: enter 2.45,5) It should take either comma(,) or dot(.) as per country specific
3. It works for "locale" having among these (ENU,ENA,ENG,CHS)
4. Notice that it is not working for FIN,DEU,NLD,DAN,FRA,SVE,NOR locale

Cause

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