My Oracle Support Banner

Users Are Not Able To Type Comma(,) Or Dot(.) In Calculator from Physical Keyboard (Doc ID 2292197.1)

Last updated on SEPTEMBER 12, 2023

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] to 16.13 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

Users are not able to type dot(.) or comma(,) in calculator from physical keyboard

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to SR, Agreement or Sales case where ever "Calculator" is available
2. Try to open the Calculator and type it from Keyboard (ex: enter 2.45,5) It should take either comma(,) or dot(.) as per country specific
3. It works for "locale" having among these (ENU,ENA,ENG,CHS)
4. Notice that it is not working for FIN,DEU,NLD,DAN,FRA,SVE,NOR locale

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.