OpenUI Error Popup not Getting Closed in Chrome (Doc ID 2294348.1)

Last updated on AUGUST 07, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.7 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.7 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
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Error Popup not getting closed in Siebel Open UI

EXPECTED BEHAVIOR
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Popup applet should be closed when click OK or X button Esc keys.

STEPS
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The issue can be reproduced at will with the following steps:


Step 1: Login to Siebel Open UI and Select Service Request tab
Step 2: Select All Service Requests
Step 3: Click on ‘New’ button
Step 4: Click on ‘Contact Last Name’
Step 5: Click on ‘Create New Contact’
Step 6: Enter Work Phone# (Incorrect Length) and save the record.

Findings:
Error thrown "Can't convert formatted string to its internal representation. Check if your data is in correct format"
click X and OK not closing the popup have to close the current session by closing the browser tab is the only option here.

Cause

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