OpenUI Error Popup not Getting Closed in Chrome (Doc ID 2294348.1)

Last updated on APRIL 04, 2023

Applies to:

Symptoms

ISSUE STATEMENT

Error Popup not getting closed in Siebel Open UI when click OK or X icon in the window or ESC key. 

STEPS

The issue can be reproduced at will with the following steps:

Step 1: Login to Siebel Open UI and Select Service Request tab
Step 2: Select All Service Requests
Step 3: Click on ‘New’ button
Step 4: Click on ‘Contact Last Name’
Step 5: Click on ‘Create New Contact’
Step 6: Enter Work Phone# (Incorrect Length) and save the record.

Findings:
Error thrown "Can't convert formatted string to its internal representation. Check if your data is in correct format"
click X and OK not closing the popup have to close the current session by closing the browser tab is the only option here.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.