Unable to Load Communication Driver DLL Aicd.(SBL-CSR-00507) When Agent Login to Siebel

(Doc ID 2300867.1)

Last updated on AUGUST 25, 2017

Applies to:

Siebel CTI - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-------------------------------
Unable to load communication driver DLL aicd.(SBL-CSR-00507) when agent  login to Siebel

EXPECTED BEHAVIOR
-----------------------
Agent should be able to load communication driver DLL aicd.(SBL-CSR-00507) when the agent  is logging in to Siebel. 

STEPS
-----------------------

1) configure CTI module

2) Log in to Siebel. Notice that the CTI Toolbar is grey out and no button is active



Cause

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