Unable to Load Communication Driver DLL Aicd.(SBL-CSR-00507) When Agent Login to Siebel
(Doc ID 2300867.1)
Last updated on OCTOBER 28, 2022
Applies to:
Siebel CTI - Version 8.1.1.11 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Unable to load communication driver DLL aicd.(SBL-CSR-00507) when agent login to Siebel
EXPECTED BEHAVIOR
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Agent should be able to load communication driver DLL aicd.(SBL-CSR-00507) when the agent is logging in to Siebel.
STEPS
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1) configure CTI module
2) Log in to Siebel. Notice that the CTI Toolbar is grey out and no button is active
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |