Siebel Loyalty Vouchers - Incorrect Expiration Date
(Doc ID 2308330.1)
Last updated on OCTOBER 27, 2022
Applies to:Siebel Loyalty Engine - Version 16.10 [IP2016] and later
Information in this document applies to any platform.
Siebel Loyalty Vouchers are getting the incorrect expiration date. This can be caused by creating one voucher manually (LOY Member -> Vouchers) and assigned another one by Tier Reward. In both cases vouchers have been created with incorrect expiration date (-1 from today) with 'Expired' status. Voucher should be created with available status and with correct expiration date.
This can be reproduced with the following steps:
1. created a voucher based on the information in bookshelf (Setting Up Siebel Loyalty Programs -> Process of Setting Up Loyalty Programs -> Creating Vouchers for Loyalty Members) with parameters:
Expiry Basis: Date
Expiry Day: 15
Expiry Month: February
Years After: 1
2. Created one voucher manually (LOY Member -> Vouchers)
3. Assigned another one by Tier Reward.
Due to this the users cannot use the Voucher as its already expired
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