Siebel Loyalty Vouchers Having Incorrect Expiration Date (Doc ID 2308330.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Symptoms

Siebel Loyalty Vouchers are getting the incorrect expiration date when "Expiration Period type" is set to "Days".

This can be seen when creating one voucher manually (LOY Member -> Vouchers) and assigned another one by Tier Reward. In both cases vouchers have been created with incorrect expiration date (-1 from today) with 'Expired' status. Voucher should be created with available status and with correct expiration date.

This can be reproduced with the following steps:

1. Create a voucher based on the information in bookshelf (Setting Up Siebel Loyalty Programs -> Process of Setting Up Loyalty Programs -> Creating Vouchers for Loyalty Members) with parameters:

2. Create one voucher manually (LOY Member -> Vouchers)
3. Assign another one by Tier Reward.

Due to this the users cannot use the Voucher as its already expired

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.