Siebel Loyalty Vouchers - Incorrect Expiration Date

(Doc ID 2308330.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Siebel Loyalty Engine - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.10 [IP2016] version, Loyalty

ACTUAL BEHAVIOR  
---------------
Siebel Loyalty Vouchers - Incorrect Expiration Date  

 created one voucher manually (LOY Member -> Vouchers) and assigned another one by Tier Reward. In both cases vouchers has been created with incorrect expiration date (-1 from today) with 'Expired' status. 

EXPECTED BEHAVIOR
-----------------------
Voucher should be created with available status and with correct expiration date ,  expected to see in the Expiration Date value '02/15/2018' and according to the bookshelf our expectations are correct. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. created a voucher based on the information in bookshelf (Setting Up Siebel Loyalty Programs -> Process of Setting Up Loyalty Programs -> Creating Vouchers for Loyalty Members) with parameters:
Expiry Basis: Date
Expiry Day: 15
Expiry Month: February
Years After: 1
2. Created one voucher manually (LOY Member -> Vouchers)
3. assigned another one by Tier Reward.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Voucher as its already expired

Cause

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