*.exe is not a valid Win32 application

(Doc ID 2317788.1)

Last updated on OCTOBER 16, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, System Admin


When trying to execute srvrmgr on siebsrvr/bin via command prompt to run some eim job returns error.

ERROR
-----------------------
srvrmgr.exe is not a valid Win32 application


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open command prompt
2. Run the EIM job through srvrmgr

Error is seen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run srvrmgr.

Cause

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