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Siebel Migration Application - Connection To Target Fails Through REST API With Different Username/password(SBL-DAT-00569) in Synchronous Migration (Doc ID 2318183.1)

Last updated on OCTOBER 19, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Siebel Sales Enterprise - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Siebel Migration Application - Connection to Target fails through REST API with different username/pwd

Created migration application to perform repo migration per migration application setup steps. Able to access migration application and create source connection without any issues, but while creating target connection, it is failing with "500 Internal error"

Error in migration.log


2017-09-08 15:56:31,266 [TRACE] - com.siebel.migration.server.MigrationLogger:logTrace DB Utill Url : https://hostname.domain:https_port/siebel/v1.0/service/describe?searchspec=[Name] LIKE 'Migration*'

2017-09-08 15:56:31,332 [TRACE] - com.siebel.migration.server.MigrationLogger:logTrace Response Code : 200

2017-09-08 15:56:31,332 [DEBUG] - com.siebel.migration.server.MigrationLogger:logDebug Connected to Server : https://hostname.domain:https_port/siebel/v1.0/service/describe?searchspec=[Name] LIKE 'Migration*'

2017-09-08 15:56:31,332 [DEBUG] - com.siebel.migration.server.MigrationLogger:logDebug Output Response Message : {"status":"success","msg":""}

2017-09-08 15:56:31,333 [DEBUG] - com.siebel.migration.server.MigrationLogger:logDebug Output Response org.apache.catalina.connector.ResponseFacade@494819ac

2017-09-08 15:56:57,421 [TRACE] - com.siebel.migration.server.MigrationLogger:logTrace Entering in Post Method

2017-09-08 15:56:57,421 [DEBUG] - com.siebel.migration.server.MigrationLogger:logDebug Input Request org.apache.catalina.connector.RequestFacade@525b592f

2017-09-08 15:56:57,421 [TRACE] - com.siebel.migration.server.MigrationLogger:logTrace Entering in Method to Save Connection

2017-09-08 15:56:57,422 [DEBUG] - com.siebel.migration.server.MigrationLogger:logDebug Input Request : {"connectionid":"","name":"Target","url":"https:\/\/hostname.domain:https_port\/siebel\/v1.0","isFav":false,"SRN":"5407"}

2017-09-08 15:56:57,422 [TRACE] - com.siebel.migration.server.MigrationLogger:logTrace Entering in initConnection Function

2017-09-08 15:56:57,423 [TRACE] - com.siebel.migration.server.MigrationLogger:logTrace Entering in Method to Invoke Rest Call with URL : https://hostname.domain:https_port/siebel/v1.0

2017-09-08 15:56:57,423 [TRACE] - com.siebel.migration.server.MigrationLogger:logTrace DB Utill Url : https://hostname.domain:https_port/siebel/v1.0/service/describe?searchspec=[Name] LIKE 'Migration*'

2017-09-08 15:56:57,424 [DEBUG] - com.siebel.migration.server.MigrationLogger:logDebug DB Utils Describe Request URL: https://hostname.domain:https_port/siebel/v1.0/service/describe?searchspec=[Name] LIKE 'Migration*'

2017-09-08 15:56:58,953 [TRACE] - com.siebel.migration.server.MigrationLogger:logTrace HTTP Response Code: 500

2017-09-08 15:56:58,953 [ERROR] - com.siebel.migration.server.MigrationLogger:logError Could not connect to the server : https://hostname.domain:https_port/siebel/v1.0/service/describe?searchspec=[Name] LIKE 'Migration*' :{"status":"error","msg":"INTL_SRVR_500","data":""}

2017-09-08 15:56:58,953 [ERROR] - com.siebel.migration.server.MigrationLogger:logError

[ERROR] 2020-10-22 00:10:55.912 [https-jsse-nio-9011-exec-6] Migration - com.siebel.migration.server.MigrationEngine:invokeRestCall Response from Server: {"ERROR":"Error occurred while login for user : sadmin The username or password you have entered is not correct. Enter your username and password again.(SBL-DAT-00569)"}

[ERROR] 2020-10-22 00:10:55.912 [https-jsse-nio-9011-exec-6] Migration - com.siebel.migration.server.MigrationEngine:saveConnection REST URL returned resources with status Error

[ERROR] 2020-10-22 00:20:52.779 [https-jsse-nio-9011-exec-7] Migration - com.siebel.migration.server.MigrationServer:doGet Invalid Session

EAI*log in target environment contains messages as : Invalid Userid/password .

Another symptoms in migration.log:

[ERROR] 2023-10-09 04:02:59.791 [https-jsse-nio-5041-exec-29] Migration - com.siebel.migration.server.MigrationEngine:invokeRestCall Unable to connect to the REST URL due to exception Connection timed out (Connection timed out) 

The issue can be reproduced with the following steps:

1. Create migration application
2. Create source connection
3. Target connection is failing with error




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