Time Gap In SrmRouting Log After Request Sent

(Doc ID 2321688.1)

Last updated on OCTOBER 26, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.11 [IP2013] to 16.10 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Goal

Customer saw a gap in the logs when running a process, the logs show:

SrmBusSvc SrmBusSvcConnect 4 0000215c59e928c0:0 2017-10-20 19:32:32 SRMBusSvc:SetupConnection(): Connect to gateway SIEBELGTWY:2320, enterprise SIEBSMADPR, server
SrmBusSvc SrmBusSvcConnect 4 0000215c59e928c0:0 2017-10-20 19:32:32 SRMBusSvc:DoInvokeMethod(): SRM Setup connection successful
SrmRouting SrmRoutingSubevent 4 0000215c59e928c0:0 2017-10-20 19:32:32 SNDREQ
 IDS : FLAGS [1] : REQID [] : SRBSESSID [d956523810ae00002SBLPRDWS02] : SRMCONNID [3478]
 SRC : SRC_ID [1-INACY] : SRC_KEY []
 DEST : ROUTE_ID [LoyEngineRealtime] : ROUTE_KEY [] : ROUTE_SRVR [] : LANG_CODE [ITA] : CODE_PAGE [1200]
SisnTcpIp SisnSockDetail 4 0000215c59e928c0:0 2017-10-20 19:32:32 5704: [TCPIP-client] Send() descriptor = 1092

<<< Gap here

SrmBusSvc SrmBusSvcCompInfo 3 0000215c59e928c0:0 2017-10-20 19:32:45 SRMBusSvc:DoInvokeMethod(): Sync Request Submitted for BusSvcMgr
SrmBusSvc SrmBusSvcId 3 0000215c59e928c0:0 2017-10-20 19:32:45 SRMBusSvc:DoInvokeMethod(): Request Id is 1-NOJ-2P2
ObjMgrBusServiceLog InvokeMethod 4 0000215c59e928c0:0 2017-10-20 19:32:45 Business Service 'Server Requests' invoke method 'SubmitRequest' Execute Time: 13.331 seconds.
ObjMgrBusServiceLog InvokeMethod 4 0000215c59e928c0:0 2017-10-20 19:32:45 End: Business Service 'Server Requests' invoke method: 'SubmitRequest' at 38500070
ObjMgrBusServiceLog InvokeMethod 4 0000215c59e928c0:0 2017-10-20 19:32:45 Business Service 'LOY Processing Engine' invoke method 'SubmitObjectForProcessing' Execute Time: 13.331 seconds.
ObjMgrBusServiceLog InvokeMethod 4 0000215c59e928c0:0 2017-10-20 19:32:45 End: Business Service 'LOY Processing Engine' invoke method: 'SubmitObjectForProcessing' at 3828b7b0

 

Customer asked why there was a time gap
 

Solution

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