Massive System Crashes

(Doc ID 2336546.1)

Last updated on DECEMBER 06, 2017

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

After upgrade to IP15.15 customer has often (multiple encounters per hour) AOM crashes with the following call stack:

CALL STACK -

sscfcli +0xf945e = CSSISenseInterface::SetLanguageType() +0xa893e

sscfcli +0x217de = CSSCLIJSMechInst::NeedToExecDeclarations() +0xb91e

sscfcli +0x211c0 = CSSCLIJSMechInst::NeedToExecDeclarations() +0xb300

sscfcli +0x1055f0 = CSSISenseInterface::SetLanguageType() +0xb4ad0

sscfcli +0xf8da3 = CSSISenseInterface::SetLanguageType() +0xa8283

sscfcli +0x1064dd = CSSISenseInterface::SetLanguageType() +0xb59bd

sscfcli +0x1006de = CSSISenseInterface::SetLanguageType() +0xafbbe

sscfcli +0xf8da3 = CSSISenseInterface::SetLanguageType() +0xa8283

sscfcli +0x106100 = CSSISenseInterface::SetLanguageType() +0xb55e0

sscfcli +0x1006de = CSSISenseInterface::SetLanguageType() +0xafbbe

sscfcli +0xf8da3 = CSSISenseInterface::SetLanguageType() +0xa8283

sscfcli +0x1064dd = CSSISenseInterface::SetLanguageType() +0xb59bd

sscfcli +0x1006de = CSSISenseInterface::SetLanguageType() +0xafbbe

sscfcli +0x151fc = CSSCLIJSMechInst::CallEvent() +0xe8c

sscfel +0x893e = CSSELIface::ForwardEvent() +0x6e

sscfel +0x10ce6 = CSSELServiceIface::OnPreInvoke() +0x116

sscfom +0x1b59b = CSSService::ELEventPreInvoke() +0x7b

sscfom +0x19905 = CSSService::InvokeMethod() +0x275

sscfomlg +0x6656 = CSSELServiceImpl::InvokeMethod() +0x136

sscfcli +0x3885f = CSSCLIJSMechanism::OnLogOff() +0x15b1f

sscfcli +0x106685 = CSSISenseInterface::SetLanguageType() +0xb5b65

sscfcli +0x1006de = CSSISenseInterface::SetLanguageType() +0xafbbe

sscfcli +0xf8da3 = CSSISenseInterface::SetLanguageType() +0xa8283

sscfcli +0x1064dd = CSSISenseInterface::SetLanguageType() +0xb59bd

sscfcli +0x1006de = CSSISenseInterface::SetLanguageType() +0xafbbe

sscfcli +0x151fc = CSSCLIJSMechInst::CallEvent() +0xe8c

sscfel +0x893e = CSSELIface::ForwardEvent() +0x6e

sscfel +0x10ce6 = CSSELServiceIface::OnPreInvoke() +0x116

sscfom +0x1b59b = CSSService::ELEventPreInvoke() +0x7b

sscfom +0x19905 = CSSService::InvokeMethod() +0x275

sscaswbc +0x101657 = CSSSWEFrameMgrInternal::InvokeServiceMethod() +0x287

sscaswbc +0xda757 = CSSSWECmdProcessor::InvokeMethod() +0x4f7

sscaswbc +0xd9487 = CSSSWECmdProcessor::_ProcessCommand() +0xaf7

sscaswbc +0xddba0 = CSSSWECmdProcessor::ProcessCommand() +0xca0

sscaswbc +0xde18b = CSSSWECmdProcessor::ProcessCommand() +0xfb

sscaswbc +0x2a6432 = CSSServiceSWEIface::Request() +0x342

sscaswbc +0x2a853e = CSSServiceSWEIface::DoInvokeMethod() +0xf0e

sscfom +0x1995d = CSSService::InvokeMethod() +0x2cd

sstcsiom +0x7653 = CSSSIOMSession::ModInvokeSrvcMethod() +0x123

sstcsiom +0xc234 = CSSSIOMSession::RPCMiscModel() +0x4e4

sstcsiom +0x1832 = CSSSIOMSession::HandleRPC() +0x402

sssasos +0x71a0 = CSSSISObject::HasErrors() +0x46f0

sssasos +0x59e1 = CSSSISObject::HasErrors() +0x2f31

sssasos +0x1797

sssasos +0x2121 = CompHandleMsg() +0x4b1

siebmtshmw +0x99d9

siebmtshmw +0x2425a = GetSmiTaskAPI() +0x8d9a

siebmtshmw +0x23887 = GetSmiTaskAPI() +0x83c7

siebmtshmw +0x192b3 = SmiBeginTrace() +0x5c43

siebmtshmw +0x18f16 = SmiBeginTrace() +0x58a6

Changes

 

Cause

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