Error Retrieving the Next Record From the Database. (SBL-DBC-00104)

(Doc ID 2347219.1)

Last updated on JANUARY 10, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Upgrade

When attempting to Click on existing order number>Went to Elementi View>Query By Order 1-733739118> After going to Elementi Tab Again Getting below Error. ,
the following error occurs.

ERROR
-----------------------
[1]Error retrieving the next record from the database. (SBL-DBC-00104).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1)Login to Siebel Application
2)Nevigate to Orders View
3)Select All Orders.
4)Query by Order Number
5)Clicked on drilldown
6) Got Error SBL-DBC-00104: Error retrieving the next record from the database.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot drilldown orders .

Cause

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