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Proposal Generation Fails To Map Data To MS Word Bookmarks. (Doc ID 2348335.1)

Last updated on MARCH 01, 2022

Applies to:

Siebel Call Center - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When trying to generate a Siebel Agreement Proposal document, the following error occurs:


The issue can be reproduced at will with the following steps:

1) Create an MS Word Proposal Template
2) Add Bookmarks using MS Word Menu > Insert > Bookmarks
3) Go to Service Request > Agreements > Proposals
3) Click "Generate Document"
4) Document Server log shows above error

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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