Proposal Generation Fails To Map Data To MS Word Bookmarks.

(Doc ID 2348335.1)

Last updated on JANUARY 12, 2018

Applies to:

Siebel Call Center - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When trying to generate a Siebel Agreement Proposal document, the following error occurs:

ERROR
-----------------------
SBL-EDC-00162: [Microsoft Word Basic OLE Automation] MailMergeReset: The MailMergeReset command is not available because the document is not a mail merge main document.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Create an MS Word Proposal Template

2) Add Bookmarks using MS Word Menu > Insert > Bookmarks
3) Go to Service Request > Agreements > Proposals
3) and click "Generate Document"
4) Document Server shows the following error:

SBL-EDC-00162: [Microsoft Word Basic OLE Automation] MailMergeReset: The MailMergeReset command is not available because the document is not a mail merge main document.

Cause

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