Smart Script Time Out Property In CTMS > Trip Reports Not Working

(Doc ID 2352894.1)

Last updated on JANUARY 25, 2018

Applies to:

Siebel SmartScript - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel CTMS Smart Script Time out issue. 

 

1) create smart script and select template Visti Trip Report only
2) goto site management - Drilldown on site#
3) goto question tab - click on Answer button
4) it will open smart script - wait for session time out
5) now relogin again - resume same smartscript
6) Goto Admin - smart script - Saved Session
7) click on recent record and make sure same script started
8) now complete this and submit
9) drill down site again and check show all answers button..its blank



Cause

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