Session Time Out Pop-Up Window not Popping Up Automatically

(Doc ID 2358839.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, System Admin

ACTUAL BEHAVIOR
---------------
The Session Timeout Pop-Up is not automatically displayed on the Siebel application. It is displayed only when the user is clicking on the application.

EXPECTED BEHAVIOR
-----------------------
The Session Timeout Pop-Up window is automatically displayed on the Siebel application.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Wait for session timeout
2. Warning message is not showing automatically. The users should click on the application.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Warning session timeout message is not showing automatically in Production environment.

Cause

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