OM is crashing at logout in Siebel IP 2016 PS 18

(Doc ID 2364917.1)

Last updated on MAY 28, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

After upgrading Siebel to IP16 PS 18 the OM application is crashing at logout. In the crash files were observed similar call stacks as per below:

See the function key sequence extracted from call stack (scenario 1):

CSSBusObj::Release()
CSSSWEFrameMgrInternal::Cleanup()
CSSSWECmdProcessor::Cleanup()
CSSSWECmdProcessor::EventPreReLogin()
CSSServiceSWEIface::EventPreReLogin()
CSSModel::EventPreReLogin()
CSSModel::ReLogin()
CSSSWELoginMgr::SwitchUser()
CSSSWELoginMgr::ProcessCallBack()
CSSSWECmdProcessor::ProcessCallBack()
CSSSWECmdProcessor::ProcessCommand()
CSSServiceSWEIface::Request()
CSSServiceSWEIface::DoInvokeMethod()
CSSService::InvokeMethod()
CSSSIOMSession::ModInvokeSrvcMethod()
CSSSIOMSession::RPCMiscModel()
CSSSIOMSession::HandleRPC()

fdr output (scenario 1):

373076 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_DSTR BusComp Destruction -551731584 0 Search Results VBC
373077 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet -551731584 0 Search Results VBC
373078 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release -550214008 0 Search Results VBC
373079 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj -550214008 0 Search Results VBC
373080 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_DSTR BusComp Destruction -569093552 0 Alarm Reminder VBC
373081 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet -569093552 0 Alarm Reminder VBC
373082 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction -569093552 -566179808 Alarm Reminder VBC
373083 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release -549946384 0 Alarm Reminder VBC
373084 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj -549946384 0 Alarm Reminder VBC
373085 1518953881 60935024 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

 

See the function key sequence extracted from call stack (scenario 2):

CSSBusObj::Release()
CSSSWEFrameMgrInternal::Cleanup()
CSSSWEFrameMgrInternal::~CSSSWEFrameMgrInternal()
CSSSWEFrameMgrInternal::~CSSSWEFrameMgrInternal()
CSSSWECmdProcessor::Cleanup()
CSSSWECmdProcessor::~CSSSWECmdProcessor()
CSSSWECmdProcessor::~CSSSWECmdProcessor()
CSSServiceSWEIface::~CSSServiceSWEIface()
CSSServiceSWEIface::~CSSServiceSWEIface()
CSSService::Release()
CSSModel::CleanupServices()
CSSModel::DoLogout()
CSSModel::Logout()
CSSModel::Release()
CSSSIOMSession::Logoff()
CSSSIOMSession::~CSSSIOMSession()
CSSSIOMSession::~CSSSIOMSession()
CSSSIOMSession::Release()

 fdr output (scenario 2):

22066040 1519920127 2292185968 Fdr_CSS Communications Server Service FdrSub_CSS_CCBS Communications Client Business Service 1805999536 0 InvokeMethod ShellUIExit
22066041 1519920127 2292185968 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_FREE Object Deallocation 1800508488 1804982576
22066042 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction 1805998760 0 Web Engine User Agent
22066043 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction 1802214088 0 Web Engine State Properties
22066044 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_SAVE Save User Preference 1800505552 0 /app/sbl/siebfs/userpref/TBIMOPA1&Siebel Power Communications.spf Begin
22066045 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_DSTR BusComp Destruction 1803584608 0 Search Results VBC
22066046 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 1803584608 0 Search Results VBC
22066047 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release -1802010920 0 Search Results VBC
22066048 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj -1802010920 0 Search Results VBC
22066049 1519920127 2292185968 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

  

 

Changes

 The issue has occurred after applying Siebel IP 2016 PS 18.

Cause

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