Siebel Gateway Name Server Not Starting : Windows Could Not Start Siebel Gateway Name Server

(Doc ID 2364959.1)

Last updated on FEBRUARY 23, 2018

Applies to:

Siebel CRM - Version 8.1.1.11.16 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Customer reporting an issue with Siebel Gateway Name Server Not Starting : Windows could not start Siebel Gateway Name Server.

Upon trying to start the Gateway Server on Windows 2012 machine it failed with following message:
Windows could not start the Siebel Gateway Name Server on Local Computer. For more information, review the System Even Log.
If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1.

In Windows Event View, following error was seen:
The Siebel Gateway Name Server service terminated with the following service-specific error: Incorrect function.

Already validated that Siebel and SADMIN passwords are correct and so is the service account that is running the gateway service.

Changes

 

Cause

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