My Oracle Support Banner

IP 2017 Applet Web Template Preview (Edit Web Layout) is Blank when there are HTML Tags in the Control (Doc ID 2373224.1)

Last updated on APRIL 02, 2018

Applies to:

Siebel CRM - Version 17.4 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On :  17.4 [IP2017] version, Configuration - General

ACTUAL BEHAVIOR  
---------------
After migration from Siebel 8.0 to IP2017,  the Applet Web Template Preview (Edit Web Layout) is blank when all the controls are added to the web layout.

EXPECTED BEHAVIOR
-----------------------
The Applet Web Template Preview (Edit Web Layout) should not be blank, and it should is display the controls added the web template.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Siebel Web Tools,  use  Grid Layout applet web template for the applet
2. Go to Applet Web Template,  select the pencil icon to go to Applet Web Template Preview (Edit Web Layout) 
Note the preview is blank. 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot  see the controls in the web layout.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.