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Cannot Log In To Srvrmgr In 17 After Migration Installation (Doc ID 2376212.1)

Last updated on MARCH 20, 2018

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Issue statement:
-------------------------
Unable to connect to srvrmgr after migration installation of siebel 17

Error : Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...

Steps to reproduce:
---------------------------
1. Applied siebel 17 on top of existing Siebel 15.6 environemnt

2. log in to srvrmgr using the command
srvrmgr /g gatewayhostanme:tlsport /e esia17 /u sadmin /p password


3. getting error "Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...

In srvrmgr.log:

------------
GenericLog GenericError 1 000000025aaa4f50:0 2018-03-15 13:40:27 ($Header: (1191) err=1181597 sys=0) SBL-NET-01949: Failed to establish TLS connection.
NameServerLayerLog Error 1 000000025aaa4f50:0 2018-03-15 13:40:27 -143357728: [cgclientservice] TLS handshake to gateway failed hostname26:3330
GenericLog GenericError 1 000000025aaa4f50:0 2018-03-15 13:40:27 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (hostname26:3330).
GenericLog GenericError 1 000000025aaa4f50:0 2018-03-15 13:40:27 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (hostname26:3330).
GenericLog GenericError 1 000000025aaa4f50:0 2018-03-15 13:40:27 (srsctx.cpp (275) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (hostname26:3330).


expected Behavior:
---------------------
srvrmgr won't connect until the enterprise is configured

environment:
------------------
Siebel 17.5

Changes

 

Cause

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