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Named Search for Template Picklist Object Did Not Have Service Request Business Object Name (Doc ID 2380180.1)

Last updated on APRIL 12, 2018

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms



BUSINESS REQUIREMENT

Restrict the display of email templates for user selection based on the screen from which the user is using F9.

The requirement was handled by adding a eScript code in “Applet Load” event of “Send Communication Applet”.

Pseudo Code 

ACTUAL BEHAVIOR 


Intermittently the above code does not include the business object name resulting in the email body showing all the templates breaking the business requirement. 

Changes

 N/A

Cause

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