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Clicking F9 Key Multiple Times Leads to Undesired Behaviour (Doc ID 2393395.1)

Last updated on MAY 24, 2023

Applies to:

Siebel CRM - Version 15.4 [IP2015] to 15.5 [IP2015] [Release V15]
Information in this document applies to any platform.


Clicking F9 key multiple times (Fast) on Service Request Screen, the Pick Applet (Pick Recipient) loads multiple repeated selections.

This issue was observed on

Siebel Version: IP2015 Patch Set 5, 4
Open UI: Enabled
Issue Reproducible on IE, Chrome browsers for both Dedicated and Thin Client

The issue can be reproduced at will with the following steps:
1. Login to the application
2. Navigate to Services screen
3. Click on F9 multiple times continuously and observe the Pick Applet (Pick Recipient) loads multiple repeated selections.





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