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Clicking F9 Key Multiple Times Leads to Undesired Behaviour (Doc ID 2393395.1)

Last updated on MAY 01, 2018

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Clicking F9 key multiple times (Fast) on SR Screen. The Pick Applet (Pick Recipient) loads multiple repeated selections.

Siebel Version: 15 Patch Set 5, 4
Open UI: Enabled
Issue Reproducible on IE, Chrome, both Dedicated and Thin Client

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application
2. Navigate to Services screen
3. Click on F9 multiple times continuously
 

Changes

 

Cause

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