My Oracle Support Banner

Clicking F9 Key Multiple Times Leads to Undesired Behaviour (Doc ID 2393395.1)

Last updated on MAY 01, 2018

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Clicking F9 key multiple times (Fast) on SR Screen. The Pick Applet (Pick Recipient) loads multiple repeated selections.

Siebel Version: 15 Patch Set 5, 4
Open UI: Enabled
Issue Reproducible on IE, Chrome, both Dedicated and Thin Client

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application
2. Navigate to Services screen
3. Click on F9 multiple times continuously
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.