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Siebelログインページにアクセスできない (SBL-NET-01023/SBL-SSM-00004) (Doc ID 2397484.1)

Last updated on MAY 10, 2018

適用範囲:

Siebel CRM - バージョン 15.0 [IP2015] 以降
この文書の内容はすべてのプラットフォームに適用されます。

現象

Siebel の新規インストールの後、ログインページにアクセスするとサーバービジーが返されます。
"アクセスしようとしているサーバーは、他の処理に占有されているか、問題が発生しています。Webブラウザを閉じ、新しいブラウザウィンドウを開き、ログインをやり直してください [19:30:23]"

 

SWSE ログに以下の出力があります:

SisnTcpIp SisnSockError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [TCPIP-client] recv() failed for sd=860 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)
GenericLog GenericError 1 000000025af211b8:0 2018-05-09 19:30:23 (smconn.cpp (319) err=1180671 sys=0) SBL-NET-01023: Peer disconnected
SisnTcpIp SisnSockError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [TCPIP-client] recv() failed for sd=860 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)
GenericLog GenericError 1 000000025af211b8:0 2018-05-09 19:30:23 (smconn.cpp (319) err=1180671 sys=0) SBL-NET-01023: Peer disconnected
SisnTcpIp SisnSockError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [TCPIP-client] recv() failed for sd=860 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)
GenericLog GenericError 1 000000025af211b8:0 2018-05-09 19:30:23 (smconn.cpp (319) err=1180671 sys=0) SBL-NET-01023: Peer disconnected
SisnTcpIp SisnSockError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [TCPIP-client] recv() failed for sd=860 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)
GenericLog GenericError 1 000000025af211b8:0 2018-05-09 19:30:23 (smconn.cpp (319) err=1180671 sys=0) SBL-NET-01023: Peer disconnected
SisnTcpIp SisnSockError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [TCPIP-client] recv() failed for sd=860 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)
GenericLog GenericError 1 000000025af211b8:0 2018-05-09 19:30:23 (smconn.cpp (319) err=1180671 sys=0) SBL-NET-01023: Peer disconnected
GenericLog GenericError 1 000000025af211b8:0 2018-05-09 19:30:23 (ssmsismgr.cpp (670) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
ObjMgrSessionLog Error 1 000000025af211b8:0 2018-05-09 19:30:23 Login failed for Login name : GUESTERM
ProcessPluginState ProcessPluginStateError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [SWSE] Open Session failed (0xa600d1) after 0.0097 seconds.
...
ProcessPluginRequest ProcessPluginRequestError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [SWSE] Failed to obtain a session ID. Login failed attempting to connect to %1
ProcessPluginRequest ProcessPluginRequestError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [SWSE] Set Error Response (Session: Error: 10879185 Message: Login failed attempting to connect to siebel.TCPIP.None.None://serverhost:2321/ SBA82/SSEObjMgr_enu)
ProcessPluginRequest ProcessPluginRequestError 1 000000025af211b8:0 2018-05-09 19:30:23 4864: [SWSE] Login failed.
SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

 

また SCBroker にも以下の出力があります:

GenericLog GenericError 1 000000035af20d5c:0 2018-05-09 19:30:23 (scbcomp.cpp (266) err=4653065 sys=0) SBL-SCB-00009: Failed to parse HTTP headers.

 

変更点

 

原因

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