SBL-BPR-00162; Unhandled Exception: Cannot Operate On Null Object

(Doc ID 2402732.1)

Last updated on MAY 23, 2018

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

In :  16.10 [IP2016] version, Siebel VB / eScript / COM

While handling inbound XML,  custom business service was invoked to associate team members to Opportunity.  It works most of the time but sometimes it is failing with error  SBL-BPR-00162: Unhandled Exception: Cannot operate on null object

From the log, it fails when try to insert record in S_OPTY_POSTN.

ERROR
-----------------------
SBL-BPR-00162: Unhandled Exception: Cannot operate on null object


STEPS
-----------------------
The issue cannot be reproduced at will with the following steps:
1. Invoke  the custom business service which will associate team members to Opportunity
2. Sometimes,  the script throws above error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot associate team members to Opportunity

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms