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Cannot reauthenticate operation Authenticate. (SBL-EAI-04501) error when trying to login into BI Publisher (Doc ID 2404361.1)

Last updated on FEBRUARY 05, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


On : 17.0 [IP2017] version, Reports

When trying to login with the Siebel Admin integration user into BI Publisher, the following error message is raised: Cannot reauthenticate operation Authenticate. (SBL-EAI-04501).
The BI Publisher is configured to use 'Siebel Security Model'

The BIPSiebelSecurityWS is defined like: https://<SiebSrvr>:<Portnumber>/siebel/app/eai/<Lang>?SWEExtSource=WebService&SWEExtCmd=Execute&WSSOAP=1


----------------------- Cannot reauthenticate operation Authenticate. (SBL-EAI-04501).

The issue can be reproduced at will with the following steps:
1. Try to login with the Admin integration user into BI Publisher


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