Cannot reauthenticate operation Authenticate. (SBL-EAI-04501) error when trying to login into BI Publisher

(Doc ID 2404361.1)

Last updated on JUNE 04, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, Reports

When trying to login with the Siebel Admin integration user into BI Publisher, the following error message is raised:
oracle.xdo.security.ValidateExeption: Cannot reauthenticate operation Authenticate. (SBL-EAI-04501).
The BI Publisher 12.2.1.3.0 is configured to use 'Siebel Security Model'

The BIPSiebelSecurityWS is defined like: https://<SiebSrvr>:<Portnumber>/siebel/app/eai/<Lang>?SWEExtSource=WebService&SWEExtCmd=Execute&WSSOAP=1

 

ERROR
-----------------------
oracle.xdo.security.ValidateExeption: Cannot reauthenticate operation Authenticate. (SBL-EAI-04501).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to login with the Admin integration user into BI Publisher



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms