Migration Installation Does Not Implement Web Tools Component

(Doc ID 2405131.1)

Last updated on MAY 30, 2018

Applies to:

Siebel CRM - Version 17.4 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.4 [IP2017] version, Installation

ACTUAL BEHAVIOR
---------------
After migration installation from IP2013 to IP2017 there is a number of missing standard IP2017 component groups, including Web Tools.


EXPECTED BEHAVIOR
-----------------------
Migration Installation should create the standard IP2017 component groups


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Do a migration installation of IP2013 to IP2017
2. Verify the number of component groups in the migrated environment
3. It will show 51 component groups while on standard IP2017 there are 54

Changes

 

Cause

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