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Call Times Changing After Being Updated In Non Pharma Calendar (Doc ID 2409818.1)

Last updated on JUNE 11, 2018

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.17 - 17.5 version, Configuration - General

Customer discovered that when they created a Call (using the Acct Call Button in the LS Pharma HI Activity Calendar View) and then updated it in the standard Calendar (ie HI Activity Calendar View) that the time would default for the call and it would be set to 12am of the day it was scheduled. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Create the Call (Acct Call Button) in the Calendar "LS Pharma HI Activity Calendar View" Or Site map > Account > Calls
2. Set any time
3. Update the Appointment in "HI Activity Calendar View" changing the time to one hour earlier or later
4. Navigate back to "LS Pharma HI Activity Calendar View" and note that though it displays the correct time in the calendar view. When you drill down on the appointment the Calendar field displays 12am. It also displays the 12am time in Site map > Account > Calls.

Changes

 

Cause

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