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Siebel IP2017 Migration Tool URL: Error While Creating Destination Connection (Doc ID 2411521.1)

Last updated on JULY 03, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 18.5 version, Upgrade

When attempting to use IP2017 migration tool to migrate data between source and destination, the source URL works whereas the target URL fails to connect and the following error occurs in the logs:

ERROR
-----------------------
sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Use IP2017 Migration tool and check if the source URL is working.
2. Setup the destination URL and make sure to import certificate in siebelkeystore.jks from destination environment and restart the machine.
3. Check to see if the destination URL comes up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the destination URL work and this was causing a setback as customer cannot proceed further and this was impacting their timeline.

Changes

 

Cause

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