Service Request Records Have Later Created Date Than Updated Date
(Doc ID 2413122.1)
Last updated on JUNE 20, 2018
Applies to:Siebel Public Sector Call Center - Version 126.96.36.199.12 [IP2013] and later
Information in this document applies to any platform.
Customer noticed that some Service Request records that are created in the Siebel application show Created Date > Updated Date. What could be the cause of the issue?
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