Service Request Records Have Later Created Date Than Updated Date

(Doc ID 2413122.1)

Last updated on JUNE 20, 2018

Applies to:

Siebel Public Sector Call Center - Version 8.2.2.4.12 [IP2013] and later
Information in this document applies to any platform.

Goal

Customer noticed that some Service Request records that are created in the Siebel application show Created Date > Updated Date.  What could be the cause of the issue?
 

Solution

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