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Communication Inbound Receiver Doesn't Start And No Inbound Emails Get Processed (Doc ID 2413273.1)

Last updated on JUNE 20, 2018

Applies to:

Siebel Email Response - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Communication Inbound Receiver (CIR) doesn't start any more, the OS task for CIR comes first up for 20 seconds but then exists. The error message in CIR's log is

err=10093 | Successful WSAStartup not yet performed.

All other enabled server components start normally without problems and are running.

ERROR
-----------------------
CommInboundRcvr 5932 SBL-OSD-01000 Process 5932 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.

Changes

 

Cause

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