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Tools Crashes When Comparing Workspaces with Many Changes (Doc ID 2423066.1)

Last updated on JULY 14, 2018

Applies to:

Siebel Tools - Version 17.0 [IP2017] to 18.6 [Release V17]
Information in this document applies to any platform.

Symptoms

Siebel Tools crashes when comparing 2 workspaces.

CONTEXT:

1. Open Siebel Tools > Deliver a Workspace into MAIN
2. Create a new Workspace > Open it
3. Go to Applets > bring up Comments column to the visible layout
4. Start editing the comments section for those who are empty > modified like 30 applets

STEPS | NAVIGATION:

1. Open Siebel Tools > Go to Workspaces menu item > click Compare
2. Select the Edit-In-Progress Workspace as the top one, and MAIN as the bottom one > click OK
3. Wait a few seconds > Tools crashes

=============

1. Restart Siebel Tools > Go to Workspaces menu item > click Compare
2. Select the Delivered Workspace ( the one that has little changes ) as the bottom one, and MAIN as the top one > click OK
3. Wait a few seconds > The compare window is open, and you can inspect the differences.

=============

1. Open Siebel Tools > Go to Workspaces menu item > click Compare
2. Select the Edit-In-Progress Workspace as the bottom one, and MAIN as the top one > click OK
3. Wait a few seconds > Tools crashes



Cause

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