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How to Troubleshoot Siebel CTI Toolbar Not Showing Up or All Buttons Disabled After Login (Doc ID 2434747.1)

Last updated on AUGUST 16, 2018

Applies to:

Siebel CRM - Version 6.0.1 [2848] and later
Information in this document applies to any platform.

Symptoms

 After setup Siebel CTI Toolbar importing the 3rd Party Communications Configuration (.def) the Siebel CTI Toolbar does not show up or it shows up but ALL the button are disable.

The purpose of this article is to described the most common root cause for the scenario above.

 

Changes

Usually this applies for the following changes:

A) Customer trying to implement the Siebel CTI module for the first time.

B) Customer adding or moving the Siebel CTI Servers machines

C) Customer moving from Siebel High Interactivity to Siebel OpenUI Mode

D) Change on the Communications Configuration with new Commands or Events

E) Change on the 3rd party CTI Driver environment

 

Cause

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