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Siebel IP2017 SBL-SEC-00102 Error Occurred Loading The Security Adapter Library (Doc ID 2435341.1)

Last updated on AUGUST 14, 2018

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.5 [IP2017] version, Security / Authentication

When attempting to setup LDAP with IP2017, LDAP fails and the following error occurs.

ERROR
-----------------------
GenericLog GenericError 1 0000000b5b7210dc:0 2018-08-14 12:04:25 (secmgr.cpp (2623) err=4587622 sys=0) SBL-SEC-00102: An error occurred loading the security adapter library. Please contact your system administrator for assistance.

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Setup IP2017
2. Setup LDAP authentication using IP2017 security guide.
3. Check to see if the authentication is successful.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get LDAP to work properly and this was causing a setback.

Changes

 

Cause

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