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IP 17 The Connection Pool Is Empty And No Connection Could Be Created.(SBL-JCA-00310) (Doc ID 2445309.1)

Last updated on JANUARY 29, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


On Siebel IP2017 users are receiving 500 Internal server error while trying to access the AOM most of the times.

Once the 500 error showed in the browser, even if we refresh its not connecting back. Below errors noted on UI:

  "500-Internal Server error. There is a problem with resource you are looking for and it cannot be displayed."

UILog.log shows errors:



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