My Oracle Support Banner

Siebel Inbound Email Stopped Working With JDK1.7 (Doc ID 2445738.1)

Last updated on SEPTEMBER 17, 2018

Applies to:

Siebel CRM - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.9 [IP2014] version, Comms Server & Email Response

After upgrade the JDK 1.6.0_191 to JDK 1.7.0_191 in the SIebel Server running CommInboundRcvr with Internet SMTP/IMAP Server driver the CommInboundRcvr component started to crash.

The following could be observe on Siebel Enterprise Servr log:

Line 83: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:18:21 CommInboundRcvr 13551 SBL-OSD-02006 Process 13551 exited with error - Process exited because it received signal SIGABRT.
Line 93: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:19:13 CommInboundRcvr 16149 SBL-OSD-02006 Process 16149 exited with error - Process exited because it received signal SIGABRT.
Line 98: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:20:04 CommInboundRcvr 18571 SBL-OSD-02006 Process 18571 exited with error - Process exited because it received signal SIGABRT.
Line 100: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:20:55 CommInboundRcvr 21109 SBL-OSD-02006 Process 21109 exited with error - Process exited because it received signal SIGABRT.
Line 102: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:21:47 CommInboundRcvr 24128 SBL-OSD-02006 Process 24128 exited with error - Process exited because it received signal SIGABRT.
Line 104: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:22:36 CommInboundRcvr 26549 SBL-OSD-02006 Process 26549 exited with error - Process exited because it received signal SIGABRT.
Line 106: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:23:25 CommInboundRcvr 26607 SBL-OSD-02006 Process 26607 exited with error - Process exited because it received signal SIGABRT.
Line 108: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:24:15 CommInboundRcvr 27318 SBL-OSD-02006 Process 27318 exited with error - Process exited because it received signal SIGABRT.
Line 110: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:25:04 CommInboundRcvr 27407 SBL-OSD-02006 Process 27407 exited with error - Process exited because it received signal SIGABRT.
Line 112: ServerLog ProcessExit 1 00002bb65b7c2576:0 2018-08-21 12:25:53 CommInboundRcvr 27586 SBL-OSD-02006 Process 27586 exited with error - Process exited because it received signal SIGABRT.

The issue can be reproduced at will with the following steps:
1. Upgrade the JDK version been used on the Siebel Sever from JDK 1.6.0_191 to 1.7.0_191
2. Restart the Siebel Server
3. The CommInboundRcvr start crashing immediately after the startup.
4. No inbound email are processed.


 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.