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Siebel Application IP 16.19 Busy Cursor Is Not Working From PM/PR File (Doc ID 2458222.1)

Last updated on OCTOBER 10, 2018

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Siebel Application IP16.19 Busy Cursor is not working from PM/PR File


Busy cursor icon not appearing while invoking the business service script with Async value False from Siebel PM and PR files.

Note: We are seeing the Busy cursor Icon which Async value is TRUE.

 

EXPECTED BEHAVIOR
-----------------------
Expects to see the Busy cursor icon while invoking the business service script with Async value False from Siebel PM and PR files.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Write PM/PR code to call a custom business service and display busy cursor while it is running

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users don't know the system is busy and needs time to complete before returning control back to user.

Cause

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In this Document
Symptoms
Cause
Solution
References


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