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Siebel CTI Integration with Avaya - Siebel Does not Load the Avaya Driver - Aicd.dll (Doc ID 2462584.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Customer implemented Siebel CTI integration with Avaya CTI driver.  Siebel does not load the Avaya driver - aicd.dll

The issue can be reproduced at will with the following steps:
1. Login to Siebel application
2. Go to Communication panel
3. Toolbar appears, but buttons are disabled


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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