My Oracle Support Banner

Siebel CTI Integration with Avaya - Siebel Does not Load the Avaya Driver - Aicd.dll (Doc ID 2462584.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.


Customer implemented Siebel CTI integration with Avaya CTI driver.  Siebel does not load the Avaya driver - aicd.dll

The issue can be reproduced at will with the following steps:
1. Login to Siebel application
2. Go to Communication panel
3. Toolbar appears, but buttons are disabled




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.